Intake Coordinator & Office Assistant

Duties and Responsibilities:

• Assess caller's needs and accurately enter information into appropriate software
• Answer all overflow calls from the front desk
• Direct calls to appropriate staff
• Greet all visitors at the front desk
• Comply with program privacy and confidentiality policies
• Answer the phone in a timely manner and respond to voicemails promptly
• Assess if a caller may be eligible for any of CCI's social services programs or other CCI programs
• Coordinate and assist emergency open cases with case managers
• Assist in administrative tasks as necessary
• Must have computer skills in Google Suite and Microsoft and feel comfortable in their ability to learn field specific software
• Coordinate and assist emergency open cases with case managers
• Assist in maintaining confidential and accurate files
• Cover the front desk and reception as needed

Qualifications:

• High school diploma or equivalent
• Excellent communication, interpersonal, and organizational skills
• Nondiscriminatory attitude regarding people and the ability to work with all populations
• Skills in the operation of office equipment; computer literate
• Must be able to pass a criminal background check
• Must be an Idaho resident with a valid Idaho driver’s license
• Bilingual